Consultation Booking, Cancellation and Refunds Policies
Consultation Booking and Cancellation policy
General Policy: At Refine Clinic we are fortunate to have a lot of interest in our services. Sometimes, this can lead to waiting lists for appointments and some treatments. We have also experienced an increase in ‘No Shows’ for appointments. This has a knock-on effect of increasing waiting time for other patients. In the interest of all patients we must be regrettably “strict” with our Booking & Cancellation Policy.
Our policy is as follows:
All appointments require a credit card guarantee, or payment in full, to confirm the booking.
Appointments may be cancelled, with no cancellation fee applied, if a minimum 24 hours prior to the scheduled appointment has been given.
If you cancel your appointment within 24 hours, the credit card used to guarantee the booking will be charged our current consultation fee. This also applies in the case of a “No Show”.
It is our policy to charge for all consultations and treatments. The only offers for discounts are those that may be offered on different treatments from time to time. These offers are displayed on Refine Clinics Website. Any practice of ‘free top ups’ is not available at Refine Clinic, given the high cost of products.
It is our policy that no post-treatment refunds will be offered as the costs of materials used in our procedures are not returnable.
We will however endeavour to help any patient who is not 100% satisfied with the treatment or service they’ve received, to the best of our ability and will review any case. The consultation fee is €60 for this review. If any further treatment is required, the relevant fee for any product(s) used will be charged accordingly. In some cases, the consultation fee may be redeemable against those treatments (please refer to our price list).